Charles has degrees in Computer Science from the University of Illinois and DePaul University. He has worked on numerous internationalization and localization projects throughout his career at Bell Labs, Lucent and now Avaya. Charles Was assigned to our office in Tokyo for 10 years. He is now the i18n evangelist at Avaya and the champion for i18n in all our products. In this role, he did the design and architecture for Unicode support in Avaya Communication Manager. Charles enjoys etymology (especially Asian languages) and the i18n of software.