From: Ed Trager (firstname.lastname@example.org)
Date: Tue Jun 22 2010 - 07:42:44 CDT
On Thu, Jun 17, 2010 at 8:18 PM, Marc Durdin
> Doug Ewell <doug at ewellic dot org> wrote:
>> I suspect that in the real world, the problem of no support vs.
>> any support at all is more common and has greater ramifications than
>> the quality of support. Couple that with how hard the quality
>> question is to answer, and this becomes a matter of the good being
>> the enemy of the best.
> My experience suggests otherwise. In our day-to-day technical support for Keyman, up until the latest
> release, a large proportion of our technical support queries revolved around incorrect shaping -- ahead
> of "square boxes".
Incorrect shaping is indeed a huge problem for some scripts ... Yeah,
especially those S and SE Asian scripts.
> In the latest release we cut this support load dramatically by including a licensed private version of
> usp10.dll (Uniscribe shaping engine) along with a management program that dynamically loads and
> translates calls from the system usp10 to our private one for consistent shaping in all applications.
> This was of course a particular issue in South and South East Asia.
That's a very cool solution. But it only works for one OS --Windows-- right?
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